@revk Well, I think it's fair of them to expect the item back in order to give you a refund.

@revk As for the legal aspects, customer support is probably the wrong tree to be barking up. Isn't there some agency such things can be reported to?

@mansr Trading Standards used to be the one, but they seem to no longer do anything and won't even talk to me!

@mansr Well yes and no - it is not legal to sell it, so the sale is not legal, so the money should not be paid in the first place. If TS worked, it would go to them as evidence, and I'd still want my money back.

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